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Project Management
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ITIL Practitioner Certification
255 Google reviews
1675 students enrolled
The ITIL® certification scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail.
The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL and the ability to focus their studies on key areas of interest.
The Practitioner level is the next stage after Foundation level in the ITIL scheme. It has been developed to provide a step between Foundation and the Intermediate Level and aims to improve the ability of individuals to adopt and adapt ITIL in their organizations.
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DESCRIPTION
The IT Infrastructure Library® (ITIL®) certification scheme, providing a modular approach to the ITIL framework, is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail.
The ITIL® Practitioner certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business' objectives. It is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM). ITIL Practitioner does not replace any of the existing ITIL certifications.
ITIL Practitioner certification covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives. It also covers three key areas crucial for success of any improvement initiatives:
- Organizational Change Management
- Communication
- Measurement and Metrics.
The ITIL Practitioner certificate training is available in different delivery modalities including interactive online classes and instructor-led classroom training. This training is conducted by industry experts who help the participants gain valuable practical knowledge and prepare for their certification exam.
Who should attend?
The course is intended for those looking for a practical understanding of the ITIL® methodology, including its main concepts and how to adopt and adapt them where needed.
The training course covers the following topics:
- ITSM Concepts
- Service Elements
- ITSM Principles
- CSI Approach
- Metrics & Measurement
- Communication
- Organisational Change Management (OCM)
- OCM Tools
- OCM Activities
- Applying the CSI Approach
Examination Information
- Prerequisites: ITIL Foundation
- Multiple Choice, Scenario-based exam
- Bloom’s Levels 2 to 4
- 135 Minutes
- 40 Questions
ITIL Practitioner is worth 3 credits towards the ITIL Expert qualification.
Route to certification
The ITIL Practitioner exam can be taken in any of the following three ways:
- On the last day of the course, in-class exam
- In the comfort of your home and at any time, after the course completion
- At your convenience, at an eligible testing center
Our Testimonials
Vanita Ahuja
I had trained under Addon Skills for preparation of PgMP credential exam of PMI. I had attended virtual sessions conducted by them. Addon Skills delivered a very focused training with the perspective of clarifying the concepts as well as for preparing the group for successfully clearing the exam. Moreover, they have qualified trainer who constantly supported, coached and motivated the group. Each one of us got individual attention from him. I wish Addon Skills team good luck in their professional ventures and hope many more aspirants like us would benefit from Addon Skills expertise.
Atul Bansal
There are very few training organization around whose key interest is making sure that their students are not just aiming for the certification but knowledge as well and Addon Skills is one of them. Their Industry Expert trainer hounds his team to make sure everyone studies and give priority to their studies and certification and is available literally 24*7 to respond to any queries one might have. Can not think of anyone else when planning my next skill upgrade than Addon Skills!
Nikhil Tayade
I am very happy to announce that I have passed the PgMP certification on 7th May. This was a journey with tremendous learning experience.Detailed 3 day training session from Addon Skills, Question Bank from Addon Skills, and Continuous on-going support via WhatsApp virtual discussion room created by them were really the things that made this Giant and herculean task look simple. I am thankful to Addon skills for the training as this was a major contributor in achieving this certification.
Satya Jayanti
PfMP training provided by Mr. Kailash from Addon Skills was very good and had provided a good value add for my preparation towards the certification. He was very knowledgeable and knows exactly how to communicate and keep the training engaged. Also, the support provided by him for the Application process did add a great value. Happy to be part of this training group.
Dr. Chandramouli Subramanian
Attended Pfmp training by Addon skills, Mr. Kailash in the month of Oct 2020. it was a wonderful experience refreshing PPP concepts. He is passionate about explaining all doubts in detail. value delivered clearly aligned with the stated and unstated goals. He reinforced all important points. His tips on how to fill application was a value Added: He took the entire training concisely. I recommend this to all portfolio managers.
