itil-practitioner-certification

ITIL Practitioner Certification

OUR ALUMNAE

Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results

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DESCRIPTION

The IT Infrastructure Library® (ITIL®) certification scheme, providing a modular approach to the ITIL framework, is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail.

The ITIL® Practitioner certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business' objectives. It is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM). ITIL Practitioner does not replace any of the existing ITIL certifications.  

ITIL Practitioner certification covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives. It also covers three key areas crucial for success of any improvement initiatives:  

- Organizational Change Management

- Communication

- Measurement and Metrics.

The ITIL Practitioner certificate training is available in different delivery modalities including interactive online classes and instructor-led classroom training. This training is conducted by industry experts who help the participants gain valuable practical knowledge and prepare for their certification exam. 

Who should attend?

The course is intended for those looking for a practical understanding of the ITIL® methodology, including its main concepts and how to adopt and adapt them where needed.

The training course covers the following topics:

  • ITSM Concepts
  • Service Elements 
  • ITSM Principles 
  • CSI Approach 
  • Metrics & Measurement 
  • Communication 
  • Organisational Change Management (OCM) 
  • OCM Tools 
  • OCM Activities 
  • Applying the CSI Approach

Examination Information

  • Prerequisites: ITIL Foundation
  • Multiple Choice, Scenario-based exam
  • Bloom’s Levels 2 to 4
  • 135 Minutes
  • 40 Questions

ITIL Practitioner is worth 3 credits towards the ITIL Expert qualification.

Route to certification

The ITIL Practitioner exam can be taken in any of the following three ways:

- On the last day of the course, in-class exam

- In the comfort of your home and at any time, after the course completion

- At your convenience, at an eligible testing center 

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Our Testimonials

Manali Khimasia

Attending Addon Skills PgMP certification course gave me a lot of confidence for attempting the exam and I successfully cleared the exam on my first attempt. The course material was thorough and all important concepts were explained in detail during the 3 days training. The best part about Addon Skills was that the training was not limited to 3 day classroom session. Another 10 online sessions were conducted to discuss questions and clear doubts. We were also provided with videos, question banks and highlights of important concepts and likely questions from SPMv3. Besides, Kailash personally reviewed each of our applications multiple times and gave valuable feedback for improvements till it was ready for submission. I strongly recommend Addon Skills for professional certification preparation courses since they provide complete guidance and support till the date you take your certification exam.

Noor Shaikh

I have attended the PgMP training from Addon Skills in the month of February 2017.Trainers are highly professionals who share deep knowledge in the subject with the real time experience which helped me to understand the program management concept. Even after the completion of course they followup on study, guidance on exam form filling and the approach to solve the questions is commendable. Addon Skills boosted moral every time when I felt low in confidence. I recommend Addon Skills to those who aspire to become PMP or PgMP or PfMP certified because they are the best. Thanks a ton, Addon Skills for your instructions and guidance. Your training was absolutely the reason I was able to master this material so fast and pass PgMP exam.

Jayshankar Prasad Singh

I am very pleased to share that I have successfully obtained Program Management Professional (PgMP) Credential in my first attempt. PgMP in 2 months, it is indeed a great journey. I attended PgMP certification training from the Addonskills. Most of my success credit goes to Addonskills team to make it so easy for me. Addon Skills training, question banks, ECO sessions helped me a lot. The training helped me to build my concepts, clarify doubts and understood some of the actions in sequences. I will say Questions from questions banks were very close to exam questions. I highly recommend Addonskills for all kind of project /program management training.

Nikhil Tayade

I am very happy to announce that I have passed the PgMP certification on 7th May. This was a journey with tremendous learning experience.Detailed 3 day training session from Addon Skills, Question Bank from Addon Skills, and Continuous on-going support via WhatsApp virtual discussion room created by them were really the things that made this Giant and herculean task look simple. I am thankful to Addon skills for the training as this was a major contributor in achieving this certification.

Steve Fernandes

Project Manager

Mr Kailash Uphadhay of Addon Skills has contributed towards my interest in completing my PMP certification with confidence. His enriching experience helps him to cite examples and relate the course to any individual. I trust in his methods and wish him success with the work that he wishes to carry out.

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