itil-foundation-certification

ITIL Foundation Certification

OUR ALUMNAE

Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results

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DESCRIPTION

The Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.

ITIL Foundation is an introduction to IT Service Management Lifecycle modules. The major processes and functions for all the lifecycle modules are covered. Below topics will be covered in detail: 

  • Introduction to ITIL Concepts & Terminology - Gain a high level overview of ITIL V3. 
  • The Service Lifecycle - Understand the fundamental ITIL lifecycle stages, processes, functions, roles & responsibilities.
  • Service Strategy - How to align IT strategy with business goals and expectations.
  • Service Design - Transform business requirements into strategic solutions.
  • Service Transition - Manage change, risk, and quality assurance.
  • Service Operation - Establish day-to-day business operations and customer expectations.
  • Continual Service Improvement - Strategize for overall process and service improvement.
  • Prepares participants to take and pass the ITIL Foundations Certification examination successfully.

Who Should Attend ITIL Foundation Training

This course is intended for individuals who wish to obtain their ITIL Foundation credential. There are no prerequisites to take this course or the ITIL exam. Our ITIL Foundation certification training course is designed to give you a basic understanding of the ITIL framework and how it can be applied to enhance IT service management within your organization.



Online Certification Exam will be conducted after the training program. See Exam Details below:

  • Exam Format - Objective Type, Multiple Choice 
  • Open Book - No
  • Exam Duration - 1 Hour 15 Minutes
  • No. of Questions - 40
  • Passing Criteria - 26 out of 40 (65%)
  • Result - Immediately after the exam
  • Certificate - After 2 business days

You should be able to clear the exam easily with good score because:

  • You will get excellent training from the expert trainers 
  • Lot of sample questions will be discussed on each topic throughout the training session
  • Exam preparation session will be there before the actual exam
  • You can expect many questions from the ones which will be discussed during training
ITIL is world's most widely used Service Management Framework. There are numerous benefits of ITIL learning and certification to individual as well as organization. Some of them are as below:
  • Improved customer satisfaction through a more professional approach to service delivery
  • Improved IT services through the use of proven best practice processes
  • Improved ROI of IT
  • Improved delivery of third party services through the specification of ITIL
  • Improved morale of service delivery and recipient staff
  • Increased competence, capability and productivity of IT staff
  • Increased staff retention
  • Reduced cost of training via knowledge management
  • Improved systems/ applications availability
  • Reduced cost/ incident
  • Managing the IT Costs via Financial and Demand Management
  • Better asset utilization and Greater visibility of IT assets

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Our Testimonials

Balakrishna Raju

I am greatly pleased to share that I have successfully obtained Program Management Professional (PgMP) Credential!! Without Addon Skills this journey wouldn’t have been possible. Special thanks to Addon Skills team for the guidance/support throughout the process, you made it to so easy for me to pass the exam. Addon Skill Training material and notes helped Big time for fundamentals of Program management. Question banks with explanation were very helpful in gaining the thorough understanding of all domains. Question bank is very close to the exam question.

Albert D'costa

Everything that I learnt and practiced about Project & Program Management comes through Addon Skills. Addon Skills provided valuable advice and most importantly acted as a sounding board and wise counselor. Thank you for making an amazing difference to my career!

Vanita Ahuja

I had trained under Addon Skills for preparation of PgMP credential exam of PMI. I had attended virtual sessions conducted by them. Addon Skills delivered a very focused training with the perspective of clarifying the concepts as well as for preparing the group for successfully clearing the exam. Moreover, they have qualified trainer who constantly supported, coached and motivated the group. Each one of us got individual attention from him. I wish Addon Skills team good luck in their professional ventures and hope many more aspirants like us would benefit from Addon Skills expertise.

Deepak Gupta

I passed PgMP exam on 12th June 2018. I can confidently say no other study material and QB is needed, if you go to Addon Skills material and Question banks. I have gone through Addon Skills QB two times.

Muthukumar Sampathkumar

I attend training with Addon Skills and cleared my PgMP exam with lots of confidence and comfort. The training built very strong program management concept from PMI SPM (Standard for Program Management) guide and around ECO (Examination content Outline) handbook which has helped me a lot. The exam simulation tool, LMS access and post training support is impressive.

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